Shipping and Delivery
At Encavy, our top priority is delivering your purchases to you as quickly and reliably as possible through fast, high-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: This phase involves activities like order verification, assembly, and other pre-shipment steps. The duration can vary based on your location and our efficiency.
- Shipping Time: This starts after processing and is influenced by the selected shipping method and your destination.
Please be aware that our order cutoff time is based on (GMT-08:00) Pacific Standard Time.
Deliveries may take longer during busy seasons and promotional events.
We collaborate with USPS, UPS, FedEx, and DHL. The overall estimated time for delivery is a combination of both the processing and shipping periods.
Estimated Delivery Timeframes
| PRODUCT TYPE | ESTIMATED PROCESSING TIME | ESTIMATED SHIPPING TIME | TOTAL ESTIMATED DELIVERY TIMEFRAME |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
We process orders Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a shipment confirmation email with tracking number once your order ships.
- Check tracking status directly on our website.
- Some carriers take 5-7 business days to update tracking info. Contact [email protected] if no updates after 10 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at [email protected] and we will issue a full refund.
- Please reach out if any unexpected delays occur so we can assist. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot find the package, first thoroughly check the delivery location.
- Then, contact the shipping carrier about the issue.
- If the problem persists, email [email protected]
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Please double check your shipping details at checkout and notify [email protected] immediately about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes or fees levied by the destination country.
- Encavy is not liable for customs fees if: 1) Package is rejected by recipient, 2) Delivery fails after multiple attempts.
We reserve the right to cancel orders at our discretion without a guaranteed refund.
Please contact [email protected] with any questions about our shipping policies.
